At Cost Plus Medical Technologies, we prioritize your health and satisfaction by offering high-quality diagnostic products designed for accuracy and convenience. Due to the medical nature of our products, we have established a specific return policy to maintain the integrity and safety of our items. Please review our return policy carefully to understand our procedures and guidelines.
Return Policy Overview
No Returns Except on a Case-by-Case Basis:
- Medical Product Sensitivity: Due to the sensitive nature of our medical products, we generally do not accept returns to ensure the safety and efficacy of the items we provide.
- Case-by-Case Consideration: In exceptional circumstances, we may consider a return. Each request will be evaluated individually. If you believe your situation warrants special consideration, please contact our customer service team to discuss the details.
Order Accuracy and Reshipment
Ensuring Order Accuracy:
- Order Confirmation: We take great care to ensure your order is accurately processed and dispatched the first time. You will receive an order confirmation email once your order is placed, summarizing the items purchased.
- Verification: Our fulfillment team double-checks each order for accuracy before shipment. However, in the rare event that an error occurs, we are here to resolve it promptly.
Reshipment Policy:
- Incorrect Orders: If you receive an incorrect item or if there are discrepancies between what you ordered and what you received, please reach out to our customer service team immediately. We will work quickly to correct the mistake and reship the correct items to you at no additional cost.
- Damaged Products: Should your order arrive damaged, please contact us within 7 days of receipt with photographic evidence of the damage. We will facilitate a replacement shipment promptly to ensure you receive your products in optimal condition.
How to Request a Return or Reshipment
- Contact Customer Service: For any issues regarding returns or the need for reshipment, please contact our customer service team. You can contact us here.
- Provide Order Details: Be ready to provide your order number, a detailed description of the issue, and any relevant photos or documentation. This will help expedite the resolution process.
- Evaluation and Resolution: Our team will evaluate your request and respond promptly with the next steps, whether it involves approving a return on a case-by-case basis or arranging for a reshipment of the correct items.
- Final Sale: All products sold through Cost Plus Medical Technologies are considered final sale due to their health-related nature and cannot be returned once opened or used, except under the special circumstances described above.
- Shipping Costs: If a return is approved on a case-by-case basis, you may be responsible for the shipping costs associated with returning the item unless the return is due to an error on our part.
We are committed to maintaining the highest standards of customer satisfaction and product quality. Your health and trust are our utmost priorities, and we strive to handle every concern with the care and attention it deserves. Thank you for choosing Cost Plus Medical Technologies.
